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X-WR-CALNAME:North Dakota Hospital Association
X-WR-CALDESC:Leaders in Healthcare Issues
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UID:MEC-c7d0e7e2922845f3e1185d246d01365d@ndha.org
DTSTART;TZID=UTC:20261022T133000
DTEND;TZID=UTC:20270218T153000
DTSTAMP:20260806T143422Z
CREATED:20260806
LAST-MODIFIED:20260806
PRIORITY:5
SEQUENCE:66
TRANSP:OPAQUE
SUMMARY:The Operational Performance Academy
DESCRIPTION:\n\n \n\n\n\n\nRegister leaders you can’t afford to lose. Sign your team up today!\nDownload printable brochure. ( https://ndha.org/wp-content/uploads/2026/07/OPA_Hospital_Flyer-002.pdf )\nOPERATIONAL PERFORMANCE PARTNERS IN PARTNERSHIP WITH NDHA\nTHE OPERATIONAL PERFORMANCE ACADEMY\nTurn your best clinicians into your best operators.\nA six-module leadership program that installs the operational discipline your unit and department leaders were promoted into but never taught — and sends them back to you able to run their areas like a business.\nAll modules presented by:\nCory Geffre, Founder & Managing Director, Operational Performance Partners\n \n\n\n\n\n\n\n\nTHE BUSINESS CASE\nWhy a CEO or CFO support this:\n\n\n\n\nDefensible staffing\nLeaders replace emotion-driven, “just-in-case” staffing with the TrueLevel Staffing Method — a clear, fair, financially sustainable structure they can hold under pressure. Labor is your largest controllable cost.\n\n\nRetention & bench strength\nYou stop losing capable directors to burnout. Leaders build the enterprise judgment that makes them promotable — the bench you’d otherwise recruit for at a premium.\n \n\nDecisions held at the right level\nCapacity, flow, and physician conversations get governed on the floor instead of escalating upward — freeing executive bandwidth and protecting throughput.\n \n\n\n\nWHAT LEADERS WILL BE ABLE TO DO:\n\nRead the area they lead the way a senior executive would — as a business with measurable inputs, outputs, and financial consequences.\nMake staffing decisions on a defensible structure rather than feel — and hold them when the pressure comes.\nHave the accountability conversations they’ve been avoiding — clearly, and without absorbing the emotional cost.\nDiagnose operational problems at root cause rather than chase the same symptoms week after week.\nPresent a business review with action items to executive leadership — a tangible capstone that proves the depth of what they’ve gained.\n\n \n\n\n\n\n\nTHE CURRICULUM\nSix modules with deliverables. One operating system.\nEach module centers on a core operating model — the frameworks a high-performing operator uses to run their area. Taught in sequence, they build on one another and integrate into a single operating system your leader carries back to the floor. The program doesn’t just cover concepts. It teaches the models operators actually run on.\n\nModule 1:  The Business of What You Lead: See clinical operations through a business lens – read your area the way a CEO reads the organization.\n\nPrimary Focus – The Business Review\nOctober 22, 2026 | In-person | Holiday Inn, 3803 13th Ave S, Fargo, ND | 1:30 – 3:30 p.m. CT\n\n \nModule 2: The Psychology & Structure of Staffing: Replace staffing-by-feel with the TrueLevel Staffing Method – a structure that holds under pressure.\n\nPrimary Focus – The TrueLevel Staffing Method\nNovember 12, 2026 | Virtual | 9:30 – 11:30 a.m. CT\n\n \nModule 3: Capacity, Flow & the Conversations that Control Them: Hold operational governance over throughput and physician partnership without surrendering authority.\n\n\nPrimary Focus – The Escalation Pathway Map\nDecember 10, 2026 | Virtual | 9:30 – 11:30 a.m. CT\n\n \nModule 4: Holding Standards Without Absorbing Guilt: Accountability for leaders who care too much – tend top, middle, and low performers differently.\n\nPrimary Focus – The Guardrail Inventory\nJanuary 7, 2027 | Virtual | 9:30 – 11:30 a.m. CT\n\n \nModule 5: Diagnosing Operational Problems Structurally: Run the operator’s loop – Detect, Design, Deploy – to solve root cause, not symptoms.\n\nPrimary Focus – Detect, Design, Deploy\nJanuary 28, 2027 | Virtual | 9:30 – 11:30 a.m. CT\n\n \nModule 6: From Clinical Leader to High-Performing Hospital Operator: Integrate the six models into one operating system and step into the operator identity.\n\nPrimary Focus – The Operator’s Playbook\nFebruary 18, 2027 | Virtual | 9:30 – 11:30 a.m. CT\n\n\n \nTHE CAPSTONE\nThe Operator’s Playbook. The six operating models come together into one integrated system your leader can run on the floor. They leave not as the leader who entered the program, but as the kind of operator a CEO wants in the room when the difficult decisions get made.\n\n\n\nINVESTMENT\n$1,500 per leader OR per pair of leaders from the same hospital. Sponsor one or build a cohort!\n \n\n\n\n\n\n
URL:https://ndha.org/events/operationalperformance/
CATEGORIES:Education
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