Building Connections through Donor Communications: Listening, Learning, and Leading with Impact
Date: 4/22/26
11:00 AM – Noon Central time
Audience:
Foundation Directors, Development Professionals.
Overview:
Lynne Webster will guide an uplifting, hands-on session that shows how attentive listening turns everyday interactions into lasting donor loyalty. Participants will see how thoughtful questions, smart surveys, and gratitude-driven touchpoints can lighten their workload while deepening trust. Expect real examples, ready-to-use tools, and a few joyful laughs as the session explores practical ways to gather feedback, read between the lines, and weave empathy into every message so that you and your donors can keep changing the world, together.
Learning Objectives:
– Determine how to create short, strategic donor surveys that spark honest responses.
– Describe how to decode feedback to influence your messaging, timing, and content.
– Identify low-lift, high-impact touchpoints rooted in gratitude.
– Explain why listening is one of the most powerful tools in reducing donor churn.
Speaker:
For over two decades, Lynne Wester has been a dynamic force in the fundraising world, redefining how organizations think about, and engage with, their donors. Lynne champions the idea that the donor experience should be just as intentional and strategic as the ask itself. Renowned for her ability to challenge the status quo in all the right ways, Lynne steps in when organizations are facing pivotal moments — whether navigating a crisis or seizing an opportunity. As the founder and principal of DRG, Lynne leads a powerhouse team of experts who work with nonprofits of all sizes to transform their fundraising outcomes.
This speaker has no real or perceived conflicts of interest that relate to this presentation.
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