Home Events Notice of a Claim or Investigation? Stop and Breathe: Complaints, Claims and Other Conflicts 101

Notice of a Claim or Investigation? Stop and Breathe: Complaints, Claims and Other Conflicts 101


Date:  7/23/24

10:00 – 11:00 a.m.  Central time


C-suite executives, compliance officers, health care leaders.


You get a concerning telephone call or a letter. It demands that your organization do something or alleges that it did something wrong and threatens that something worse will happen if you don’t respond. Lawsuits are scary. A government investigation can be scarier. But how you handle them doesn’t have to be. This session will discuss the tools and resources to help hospitals handle these issues and provide a primer on what to consider when facing legal action.

Learning Objectives:

– Discuss avoiding common mistakes when reacting to claims and other inquiries.
– Identify the scope of actions that need careful attention, ranging from traditional litigation and administrative action to types of claims.
– Outline best practices and learn tips for responding to various challenges involving adverse parties that health care organizations regularly encounter.


Erin Busch primarily represents health care clients, including hospitals, physicians, physician clinics, skilled nursing facilities and specialty health care services providers. Busch’s practice with Baird Holm focuses on regulatory compliance and contracting matters, including HIPAA, medical staff and allied health professional issues, Medicare, Medicaid, 340B and the No Surprises Act, emphasizing federal and state privacy laws and data protection issues.

Kira Strandquest practices in the health care section at Baird Holm. Strandquest represents physicians, hospitals and other health care professionals navigating health care-related legal action, business matters and regulatory compliance issues.




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Jul 23 2024


10:00 am - 11:00 am

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