Four Strategies to Resolving Conflict
Date: 5/2/24
9:00 – 10:00 a.m. Central time
Audience:
Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.
Overview:
Is conflict and the threat of workplace violence preventing your team from delivering stellar patient care? If so, you’re not alone. Estimates show that every hour two nurses are victims of workplace assault, making health care the most violent sector in the nation. This webinar will provide practical ways to resolve conflict and help prevent it from resulting in violence. Having a workforce that is better equipped to respond to conflict will lead to improved work culture, significantly improved patient care, increased employee retention, and reduced expenditures by the organization.
Learning Objectives:
-Discuss the neuroscience behind conflict.
-Detail the causes and symptoms of conflict.
-Recall how to resolve conflict while preserving relationships.
Speaker:
Dr. Neal McIntyre, The Center for Dispute Resolution
Dr. McIntyre is an expert who has worked with organizations to reduce toxicity, conflict, and drama over the past 20 years. He uses his knowledge of human and organizational behavior to develop tactics and strategies to make health care a safer environment. Additionally, Dr. McIntyre develops high-performing teams by facilitating productive conflict de-escalation and removal of toxicity.
This speaker has no real or perceived conflicts of interest that relate to this presentation.
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