Home Events Current Issues in Credentialing – Webinar Series

Current Issues in Credentialing – Webinar Series

Registration fees for webinars are $175/member and $300/non-member unless otherwise noted in an event description.

NDHA is an approved provider of continuing education by the North Dakota Board of Examiners for Nursing Home Administrators.

Date: 11/9/21, 11/16/21, 11/23/21

10:30 AM – Noon


Only register once and you are automatically registered for all 3 webinars.

3-part webinar series: November 9, 16, and 23, 2021 | 10:30 a.m. – Noon Central time
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NDHA Members: NDHA members can register one individual at no cost. Additional registrations from the same hospital will be $125 per person.

Non-Members: Registration fee of $175 per person.

If you are a member of DAMSS, when registering online, enter DAMSS into the “Voucher #” field. Your registration fee is $125 per person.

November 9, 2021 | 10:30 a.m. – Noon Central time

Today’s Red Flags: Some Things Change, Others Remain the Same
Identification of “red flags”, or information that indicates that there may be a problem that should be noticed or dealt with, is an important step in the application process.  Some red flags are easy to identify, and others are more subtle.  Some issues that were an indication of a potential problem in the past are not always an issue today due to administrative changes in the way medicine is practiced. This program will discuss how to identify potential red flags, follow-up of these issues, and appropriate documentation of this follow-up.


At the completion of this program, the participant will be able to:

  • Discuss today’s “red flags” and how they differ from those of the past
  • Discuss appropriate follow-up of information received in the application process
  • Determine how to document medical staff evaluation of red flags


November 16, 2021 | 10:30 a.m. – Noon Central time

Epic Fails: Avoiding Credentialing and Privileging Errors
Utilizing case studies from such notables as Christopher “Dr. Death” Duntsch, and John Anderson King, we will delve into mistakes made in the credentialing and privileging process, lessons learned, and ways to avoid making these same mistakes. A brief discussion of negligence in credentialing will be included.


At the completion of this program, the participant will be able to:

  • Discuss cases related to credentialing and privileging errors
  • Examine why mistakes are made and understand how to avoid making credentialing and privileging errors
  • Recognize the concept of negligence in credentialing and how negligence is determined in the credentialing and privileging processes



November 23, 2021 | 10:30 a.m. – Noon Central time

The Aging Practitioner: Protecting Practitioner Rights While Guarding Patient Safety
The issue of the aging or late career physician and when to cease practice has been controversial for many years.  The natural aging process and specific diseases have the potential to adversely impact a clinician’s capacity to perform some or all of their requested privileges. When this occurs, medical staffs must assess the impact on the practitioner’s ability to perform requested privileges.  In this program, we will discuss options for dealing with this issue from the standpoint of protecting practitioner rights while guarding patient safety.



At the completion of this program, the participant will be able to:

  • Discuss the recommendations of the American Medical Association and American College of Surgeons regarding screening for late career practitioners
  • Identify signs that a practitioner may be dealing with age-related impairments
  • Determine aspects of a policy for late career practitioners
  • Discuss the Yale New Haven EEOC Lawsuit and possible repercussions for hospitals with age-related policies
  • Evaluate options other than age-related policies to address concerns
  • Determine ways to help the late career practitioner



Kathy Matzka, CPMSM, CPCS, FMSS, is a speaker, consultant, and writer with over 30 years of experience in credentialing, privileging, and medical staff services.  Ms. Matzka worked for 13 years as a hospital medical staff coordinator before venturing out on her own as a consultant, writer, and speaker.  She holds certification by the National Association Medical Staff Services (NAMSS) in both Medical Staff Management and Provider Credentialing. She is one of the first recipients of the NAMSS Fellow Designation.  The Fellow Designation is the pinnacle of achievement and acknowledgment for the Medical Services Professional (MSP), recognizing a career MSP who has made outstanding contributions to the profession through service as a leader, mentor, and educator.

Ms. Matzka has authored a number of books related to medical staff services including Medical Staff Standards Crosswalk: A Quick Reference Guide to The Joint Commission, CMS, HFAP, and DVN Standards, Chapter Leader’s Guide to Medical Staff: Practical Insight on Joint Commission Standards, Compliance Guide to Joint Commission Medical Staff Standards, and The Medical Staff Meeting Companion Tools and Techniques for Effective Presentations.  For eight years, she was the contributing editor for The Credentials Verification Desk Reference and its companion website The Credentialing and Privileging Desktop Reference. She is co-author of the HcPro’s publication Verify and Comply: Credentialing and Medical Staff Standards Crosswalk, Sixth Edition. Her latest book is The Clinician’s Quick Guide to Credentialing and Privileging which is a resource for physicians and other practitioners.

She has performed extensive work with NAMSS’ Education Committee developing and editing educational materials related to the field including CPCS and CPMSM Certification Exam Preparatory Courses and Study Guides, CPMSM and CPCS Professional Development Workshops, Standards Comparison Grid, and NAMSS Core Curriculum. These programs are essential educational tools for both new and seasoned medical services professionals.  She also serves as instructor for NAMSS.

Ms. Matzka shares her expertise by serving on the editorial advisory boards for two publications – Credentialing Resource Center Journal, and Credentialing & Peer Review Legal Insider.

Ms. Matzka is a highly-regarded industry speaker, and in this role has developed and presented numerous programs for professional associations, hospitals, and hospital associations on a wide range of topics including provider credentialing and privileging, medical staff meeting management, peer review, negligent credentialing, provider competency, and accreditation standards.

In her spare time, Ms. Matzka takes pleasure in spending time with her family, listening to music, traveling, hiking, fishing, and other outdoor activities.



Nov 09 - 23 2021


10:30 am - 12:00 pm

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